Front Desk Agent (Part-Time)
Pantai Inn La Jolla Pantai Inn La Jolla La Jolla, CA La Jolla, CA Part-time Part-time From $18 an hour From $18 an hour 1 day ago 1 day ago 1 day ago Job Position:
Front Desk Agent Posting Date February 29, 2024 Job Category Rooms & Guest Services Operations Location Pantai Inn La Jolla Brand Balinese Boutique Hotel Schedule Part-time Relocation? N Position Type Non-Management Located Remotely? N Pay $18/hourly Pantai Inn La Jolla is an intimate, boutique hotel with electric Balinese charm, features spacious suites.
Just 20 minutes from San Diego's world-class attractions, Pantai Inn Is the ultimate Southern California getaway for a good atmosphere to work at.
Duties &
Responsibilities:
Process guest check-ins and check-outs prior to Standard Operating Procedures Empathetically listen to guest inquiries and provide appropriate responses Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.
) Block rooms in the computer and follow through on designated requirements and deposits.
Pre-register designated guests and prepare key registration cards.
Maintain confidentiality of all guests and hotel information Understand and execute all of hotel's accounting standards ensuring accurate settlement of folios, routing of charges and adjustments.
Maintain guest history files on all guests Accommodate room changes expediently Document all guest requests, complaints, or problems immediately and notify MANAGER ON DITY for resolving the situation.
Follow up to ensure completion and guest satisfaction Resolve discrepancies on the room status report with Housekeeping Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, d cor, appointments and locations, room rates, special packages, and promotions via online or over the phone.
Qualifications:
High School diploma or equivalent required; College course work in related field helpful.
Experience in a hotel or a related field preferred.
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high-pressure situations.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing.
Ability to read comprehend and write simple instructions and/or short correspondence and memos.
Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations.
An operational knowledge of Microsoft Office suite Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays.
Holds an understanding of hotel products and guest services.
Ability to participate in the creation of an enjoyable work environment.
Benefits:
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Medical Coverage Paid Time Off/ Sick & Vacation Gas Allowance/Monthly 401k Retirement Plan Job Type:
Part-time Pay:
From $18.
00 per hour Schedule:
Holidays Monday to Friday Night shift Weekends as needed Work setting:
In-person
Experience:
Hotel
Experience:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Front Desk Agent Posting Date February 29, 2024 Job Category Rooms & Guest Services Operations Location Pantai Inn La Jolla Brand Balinese Boutique Hotel Schedule Part-time Relocation? N Position Type Non-Management Located Remotely? N Pay $18/hourly Pantai Inn La Jolla is an intimate, boutique hotel with electric Balinese charm, features spacious suites.
Just 20 minutes from San Diego's world-class attractions, Pantai Inn Is the ultimate Southern California getaway for a good atmosphere to work at.
Duties &
Responsibilities:
Process guest check-ins and check-outs prior to Standard Operating Procedures Empathetically listen to guest inquiries and provide appropriate responses Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.
) Block rooms in the computer and follow through on designated requirements and deposits.
Pre-register designated guests and prepare key registration cards.
Maintain confidentiality of all guests and hotel information Understand and execute all of hotel's accounting standards ensuring accurate settlement of folios, routing of charges and adjustments.
Maintain guest history files on all guests Accommodate room changes expediently Document all guest requests, complaints, or problems immediately and notify MANAGER ON DITY for resolving the situation.
Follow up to ensure completion and guest satisfaction Resolve discrepancies on the room status report with Housekeeping Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, d cor, appointments and locations, room rates, special packages, and promotions via online or over the phone.
Qualifications:
High School diploma or equivalent required; College course work in related field helpful.
Experience in a hotel or a related field preferred.
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high-pressure situations.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing.
Ability to read comprehend and write simple instructions and/or short correspondence and memos.
Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations.
An operational knowledge of Microsoft Office suite Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays.
Holds an understanding of hotel products and guest services.
Ability to participate in the creation of an enjoyable work environment.
Benefits:
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Medical Coverage Paid Time Off/ Sick & Vacation Gas Allowance/Monthly 401k Retirement Plan Job Type:
Part-time Pay:
From $18.
00 per hour Schedule:
Holidays Monday to Friday Night shift Weekends as needed Work setting:
In-person
Experience:
Hotel
Experience:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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